Shipping Policy

At Benson Jewellers, we take great care in ensuring every order is packaged securely and delivered safely.

Order Approval

Appointments and in-person purchases at our Perth office are our preferred method of purchase.

Orders for delivery outside the Perth region are subject to approval prior to dispatch. Benson Jewellers reserves the right to request additional information or identity verification and may decline or cancel an order at its discretion where we are unable to verify the purchaser or where we believe delivery may present an unacceptable risk.

Processing Times

In-stock items are generally dispatched within 1–3 business days of payment confirmation.

Made-to-order, customised, or special-order pieces will be dispatched once completed. Estimated production timeframes will be advised at the time of purchase.

Shipping

All orders are shipped using a tracked and signature-required delivery service.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping times are estimates only and may vary depending on your location and the carrier.

Delivery

A signature is required upon delivery for all jewellery purchases.

Please ensure the shipping address provided is correct. Benson Jewellers is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Risk & Insurance

Risk in the goods passes to the purchaser upon successful delivery to the nominated address.

Where applicable, shipments are insured in accordance with Benson Jewellers' shipping and insurance arrangements. Insurance cover does not apply where delivery instructions are altered by the customer or where authority to leave has been requested.

Shipping Costs

Shipping charges are calculated at checkout unless otherwise agreed.

For returns or exchanges approved by Benson Jewellers, return postage is the responsibility of the customer. We recommend using a tracked and insured shipping service, as Benson Jewellers is not responsible for items lost or damaged during return transit.

If you have any questions regarding shipping or delivery, please contact us at contact@bensonjewellers.com or 0477 952 300 before placing your order.