Manufacturing

Warranty

At Benson Jewellers, we take pride in the qulaity of craftsmanship of every piece we create. Each item is carefully inspected prior to reaching your hand to ensure it meets our high standards.

Benson Jewellers provides a lifetime manufacturer's warranty from the date of purchase against defects in materials or workmanship under normal wear.

If a manufacturing fault is identified during the warranty period, we will, at our discretion, repair, replace, or refund the item in accordance with the Australian Consumer Law.

What Is Covered

Our warranty covers genuine manufacturing defects, including:

  • Faults in workmanship.

  • Manufacturing defects in materials.

  • Loose diamonds or gemstones caused by a manufacturing fault.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear, including scratches, dents, or surface marks.

  • Loss of diamonds or gemstones resulting from accidental damage, impact, misuse, or failure to maintain the jewellery.

  • Damage caused by incorrect wear, neglect, accidents, chemicals, or exposure to excessive force.

  • Rings that have been incorrectly sized or repaired by a third party.

  • Items that have been altered, modified, or repaired by anyone other than Benson Jewellers.

  • Loss, theft, or accidental damage.

  • Damage resulting from failure to care for the jewellery appropriately.

Jewellery Care

Fine jewellery should be treated with care and removed during activities that may expose it to impact, excessive pressure, chemicals, or abrasive surfaces.

We recommend having your jewellery professionally inspected and cleaned every 6–12 months to help maintain its condition and identify any wear before damage occurs.

Warranty Claims

If you believe your jewellery has a manufacturing fault, please contact Benson Jewellers as soon as possible.

Warranty claims must be accompanied by proof of purchase and may require the item to be returned for assessment by our workshop. Shipping costs associated with warranty claims are the responsibility of the customer unless otherwise required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Warranty Policy excludes, restricts, or modifies your rights under the Australian Consumer Law.