Refund policy

Returns & Exchanges

Benson Jewellers does not offer refunds for change of mind, incorrect selection, special order items, resized items, or products that have been altered after purchase.

Refunds are only available where an item is deemed faulty or does not match the description provided on our website.

Interstate Purchases

To ensure the highest level of service and confidence in your purchase, appointments and in-person purchases at our Perth office are preferred. Purchases for delivery outside Western Australia are subject to approval and may require additional identity verification or consultation prior to dispatch. Benson Jewellers reserves the right to decline or cancel interstate orders at its discretion.

Exchanges & Credit Notes

If you have received an item as a gift or your purchase is unsuitable, we may offer an exchange or a credit note, provided the item is returned within 7 days of delivery.

To be eligible, items must be:

• Unused, unworn, and in original condition.

• Returned with the original packaging, receipt, valuation, and any diamond certificate(s).

Credit notes are valid for 12 months and can be redeemed online or in store.

Returning Your Item

To arrange a return or exchange, please contact us at contact@bensonjewellers.com or 0477 952 300.

If returning an item by post, shipping costs are the responsibility of the sender. We recommend using a tracked shipping service, as Benson Jewellers is not responsible for items lost or damaged in transit.

All returns are subject to inspection and approval before an exchange, credit note, or refund (where applicable) is processed.